Privacy & SMS terms
Effective Date: January 1, 2025 · Last Updated: May 2026
This Privacy Policy applies to MotorXcel Auto Repair, located at 735 W Bel Air Ave, Aberdeen, MD 21001 (“we,” “us,” or “our”). By using our website at www.motorxcelservice.com or contacting us, you agree to the practices described below.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address provided when you book an appointment, submit a contact form, or call us.
- Vehicle Information: Year, make, model, VIN, and service history related to vehicles you bring in for service.
- Usage Data: Browser type, IP address, pages visited, and referring URLs collected automatically when you visit our website.
- SMS Opt-In Data: Mobile phone number and consent status when you opt in to receive text messages from us.
How we collect it: Directly from you (forms, phone calls, in-person), automatically through cookies and standard web analytics, and through our appointment scheduling system (Tekmetric).
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your service appointments.
- Send service reminders, appointment confirmations, and follow-up communications.
- Respond to inquiries and provide customer support.
- Send promotional offers and updates about our services (only if you have opted in).
- Improve our website, services, and customer experience.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors that help us operate our business (e.g., appointment scheduling software, payment processors), who are contractually required to keep your information confidential.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger or sale of our business, your information may be transferred as a business asset.
📱 SMS & Phone Number Privacy — Important Notice
SMS consent and phone numbers collected for text messaging purposes are never shared with third parties or affiliates for marketing purposes. Your mobile number is used solely to send messages you have explicitly requested from MotorXcel Auto Repair.
4. SMS Terms & Conditions
MotorXcel Auto Repair offers SMS text messaging as a convenience to our customers. By opting in, you agree to the following terms:
1. SMS Consent Communication: The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications: If you consent to receive SMS messages from MotorXcel Auto Repair, you may receive messages related to:
- Appointment reminders
- Follow-up messages / Customer Care updates
- Marketing messages / promotional offers
Example: “Hello, this is a friendly reminder of your upcoming appointment with MotorXcel Auto Repair on [Date] at [Time]. Reply STOP to opt out of SMS messaging from MotorXcel Auto Repair at any time.”
3. Message Frequency: Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method: You may be enrolled to receive SMS messages from us in the following ways:
- Online, by submitting the contact form on our website and checking the SMS consent checkbox. By submitting the website form or checking the consent box, you agree to receive text messages related to both marketing promotions and customer care/support from MotorXcel Auto Repair.
6. Opt-Out Method: You can opt out of receiving SMS messages from us at any time. Simply reply STOP to any SMS message you receive. Alternatively, you can contact us directly at 410-425-1100 to request removal from our messaging list.
7. Help: If you are experiencing any issues, you can reply with the keyword HELP, or get help directly from us by calling 410-425-1100.
8. Additional Options: If you do not wish to receive SMS messages from MotorXcel Auto Repair, simply decline when our staff verbally request your consent, or opt out at any time as described above.
📱 Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or call 410-425-1100. Message frequency may vary. See our full Privacy Policy above for details.
5. Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings; however, some features of the site may not function properly as a result.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
You have the right to:
- Request access to or a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal requirements.
- Opt out of marketing communications at any time.
To exercise these rights, contact us using the information below.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
10. Terms & Conditions
By using our website and services, you agree to the following:
- All service estimates are subject to final inspection and may vary.
- MotorXcel Auto Repair is not responsible for delays caused by parts availability or unforeseen conditions discovered during service.
- Vehicle owners are responsible for ensuring vehicles are in a safe condition to be driven to and from our facility.
- SMS messages sent through our service are governed by the SMS Terms & Conditions in Section 4 above.
Our full Terms of Service cover website use, appointments, estimates, payment and warranty.
For questions about these terms, please contact us using the information below.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
MotorXcel Auto Repair
📍 735 W Bel Air Ave, Aberdeen, MD 21001
📞 410-425-1100
🌐 www.motorxcelservice.com